Some more thoughts on the Schindler affair June 14, 2006Posted by fukumimi in Economy & Business, Japan.
[See previous post for background]
So, Schindler finally got around to doing a press conference, and also meeting with the Minato-Ku Ward people and the residents of the apartment block where the accident occurred. The family of the victim refused to meet the representatives of Shindler at this time. Perhaps they feel that it was too little, too late. It would be interesting to see how they mapped out their priorities. The order of the meetings appeared to be Media, Ward office, then residents.
It should be noted that the Roland Hess, the head of the elevator division of Schindler Holding AG, reportedly did not attend the meeting with residents. This has attracted further criticism for apparently putting the media and bureaucrats ahead of the people affected by the accident.
Ken Smith, the representative director of Schindler Elevator Japan, isn't winning many friends. He comes across as if he is reciting a script. He has shown no emotion and appears detached and cold.
Whilst it may be that the problem was maintenance related and not due to any inherent design flaws, Schindler's handling of this incident has been extremely poor.